Delivery & Return Info


1. Shipping Costs

    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

     

    2. Returns

      2.1 Return Due To Change Of Mind


      Ozzy Man Reviews will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.


      Return shipping will be paid by the customers and will be required to arrange their own shipping.

      (Australian customers will be able to process return shipping by request with Ozzy Man Reviews).

      Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.


      Ozzy Man Reviews will refund the value of the goods returned but will not refund the value of any shipping paid.



      2.2 Warranty Returns - Damaged Goods


      Ozzy Man Reviews will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.


      Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.


      Upon return receipt of items for warranty claim, you can expect Ozzy Man Reviews to process your warranty claim within 7 days.


      Once warranty claim is confirmed, you will receive the choice of:


      (a) refund to your payment method


      (b) a refund in store credit


      (c) a replacement item sent to you (if stock is available)



      2.3 Exchanges


      Ozzy Man Reviews will happily accept sizing exchanges as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid by the customer and will be required to arrange their own shipping.

      (Australian customers will be able to process return shipping by request with Ozzy Man Reviews).

       

      3. Delivery Terms

        3.1 Dispatch Time



        Orders are usually dispatched within 2 business days of payment of order and printed on demand.

        Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.



        3.2 Transit time Internationally


        Generally, orders shipped internationally are in transit for 7 - 21 working days. This varies greatly depending on the country you are in and whether you choose express or standard. We are able to offer a more specific estimate when you are choosing your shipping options at checkout.



        3.3 Transit Time Domestically


        In general, domestic (within Australia) shipments are in transit for 4 - 7 working days.



        3.4 Change Of Delivery Address


        For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.



        3.5 Items Out Of Stock or Pre Orders


        If an item is out of stock or on pre order, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.



        3.6 Delivery Time Exceeded


        If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

        4. Tracking Notifications

          Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

           

          5. Parcels Damaged In Transit

          If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.



          6. Import Duties & Taxes

            Import duties and taxes for international (outside Australia) shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.


            If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.



            7. Outro

              Yeah nah, look, if ya find yaself in destination f#%ked with anything on this list just reach out to us and we’ll do our best to sort ya out.


              Cheers, legends.